At Voepel Property Management, we define a Maintenance Emergency as a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions. If you are unsure whether you are experiencing an event necessitating a call to our maintenance emergency line, refer to the examples below for guidance.

24-hour Emergency Maintenance Number: 816-533-2373

The emergency maintenance line should only be used when our office isn’t open. During normal business hours please call our main line at 816-405-4845.

We are open Monday through Friday from 9 am to 5 pm.

You can input non-emergency maintenance tickets through our online portal here.

Electrical

Q: There is an electrical plug, switch, fan, light fixture, appliance, or circuit breaker that isn’t functioning properly. What should I do?

A: Immediately discontinue use and call our mainline. Do NOT continue using an electrical plug, switch, fan, light fixture, appliance, or circuit breaker that is hot to the touch, smoking, or sparking. Although these malfunctions may not be emergencies, they may potentially cause further problems. We will respond to these malfunctions as soon as possible. In the event a fire develops, call 911 immediately.

Plumbing

Q: What should I do if my hot water heater or another pipe is leaking?

A: First, try to shut off the water supply to the fixture or appliance. If there is no way to shut off the water directly to the appliance then, shut off the main water supply to the house until the leak is repaired. It’s considered an emergency if the leak is serious and is likely to cause damage.

Q: The hot water heater isn’t heating water properly. What’s next?

A: This is not an emergency. Therefore, please report the problem via our online portal or call our office during normal business hours. Maintenance issues and requests will be prioritized based on the issue and emergencies will always come first.

Q: My toilet or another drain in my home is backed up. What do I need to do?

A: You can try clearing the pipes with a plunger or chemical drain cleaner. Make sure to read warnings and instructions thoroughly before using any chemical drain cleaners. Chemical drain cleaners can cause damage to plumbing if not used properly.

If the plumbing needs repairing due to negligence, the resident will be held responsible for those repair costs. This includes a child’s flushing of toys, overuse of toilet paper, dumping of cooking grease, clogging from the disposal of food and other debris in the kitchen sink, etc. You may call a certified plumber any time at your own expense to unclog your drains.

Heating and Air

Q: What should I do if my heater or air conditioner is not working?

A:  Generally, heating and air malfunctions are not maintenance emergencies, unless the smell of gas is prevalent. If this is the case please turn off the heating system immediately, open windows and/or doors to allow the premises to ventilate, and exit the apartment. Then, call your utility company.

If extreme temperatures are being experienced (below 45 degrees or above 85 degrees), the emergency maintenance line may be used.

Q: My power went out and now my heater and/or air conditioner are not working. Who should I call?

A: Any calls for issues due to power loss need to be directed to your electric company and not the emergency maintenance line.

Flooding

Q: It’s pouring rain outside, there is a leak, and my house is flooding. Who should I call?

A: If it seems like the water may cause damage or make the space unsafe, then you should call the emergency line.

Q: A pipe burst in my home and water is everywhere. Help!

A: First, turn off your water supply. Then, call the emergency line immediately.

Tree Damage

Q: A tree or tree limb has fallen on the property I rent. What should I do?

A: If the tree or tree limb has caused damage to the premises (roof damage, wall damage, blocked driveway), this is an emergency and the correct number should be called immediately. However, if the damage occurred to power lines or transformers, direct calls to the proper electric company.