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Emergency Maintenance Policy

 

What is a maintenance emergency?


If there is a fire, stop reading and call 911 immediately!
If you are unsure whether you are experiencing an event necessitating a call to our maintenance emergency line, refer to the examples below for guidance. At Voepel Property Management, we define a ‘Maintenance Emergency’ as a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions.

 

If your maintenance issues fall into one of the below categories that is considered an emergency, please contact our Emergency Maintenance Line.

Voepel 24 Hour Emergency Maintenance

(816) 533-2373

 

Electrical Malfunctions:

In the event that an electrical plug, switch, fan, light fixture, appliance or circuit breaker is not functioning properly, IMMEDIATELY DISCONTINUE USE and call Voepel Properties main line (816-405-4845) for assistance. DO NOT CONTINUE USING AN ELECTRICAL PLUG, SWITCH, FAN, LIGHT FIXTURE, APPLIANCE OR CIRCUIT BREAKER THAT IS HOT TO THE TOUCH, SMOKING OR SPARKING. Although these malfunctions may not be emergencies, they may potentially cause further problems. We will respond to these malfunctions as soon as possible. In the event a fire develops, call 911immediately and request assistance.

Plumbing Malfunctions:

In the event, your hot water heater is leaking or another water pipe inside the house is leaking, if possible, shut off the water supply to the fixture or appliance. If necessary, shut off the main water supply to the house until the leak is repaired. If the leak is serious and is likely to cause damage, please call our office during business hours immediately. If after hours, call our emergency line at 816-533-2373. If the water heater is not leaking, but not heating water properly, this is not an emergency. Please report the problem via our online portal or call our office for such a maintenance issue and we will address as soon as possible. Maintenance issues/requests will be prioritized based on the issue. Emergencies will always come first!

In the event a drain or toilet backs up, it is likely an object or substance originating from inside the property. You can try clearing the pipes with a plunger or chemical drain cleaner. Read warnings and instructions thoroughly before using any chemical drain cleaners. Chemical drain cleaners can cause damage to plumbing if not used properly. Should plumbing need repair due to tenant’s negligence, the tenant will be held responsible for incurring repair costs. This includes a child’s flushing of toys, overuse of toilet paper, dumping of cooking grease, clogging from the disposal of food and other debris in the kitchen sink, etc. You may call a plumber or drain cleaner any time at your own expense to unclog your drains.

Heating and Air Malfunctions: 

Generally, heating and air malfunctions are not maintenance emergencies, unless the smell of gas is prevalent. If this is the case please turn off the heating system immediately, open windows and/or doors to allow the premises to ventilate and exit the apartment. First, call the appropriate utility company – Missouri Gas Energy – (800) 582-1234.

In the event, extreme temperatures are being experienced (below 40 degrees; above 90 degrees), the emergency maintenance line may be used.

Calls for requests for service due to loss of power resulting in temporary disuse of heating and air functions should be directed to the appropriate utility – KCP&L  – (888) 471-5275).

NOT THE EMERGENCY MAINTENANCE LINE

Flooding:

Flooding may occur due to either excessive rainfall or burst plumbing. If it appears as though flooding may cause damage to the premises or unsafe living or working conditions, calls to the emergency maintenance line should be made immediately.

Tree Damage:

In the event a tree or limb causes damage to the premises (roof damage, wall damage, blocked driveway) during business hours please call the office, if it is after hours please call the emergency maintenance line. If a tree or limb causes damage to power lines or transformers, direct calls to the proper electric utility.

 

Mis-use of the Emergency Maintenance Line

We have received a large number of calls to the Emergency Maintenance line that are not classified as Emergencies.  As a result of this, many true emergencies are not able to be addressed appropriately.

We have instituted a penalty of $50 to any resident that calls the Emergency line to report a non-emergency.  This will be applied to your tenant ledger and due with the following month’s rent, late fee charges will be applied if this fee isn’t paid within 30 days.  

 

By |2018-10-23T13:51:16+00:00January 4th, 2018|